Hotel delle Tele Florence - Frequently Asked Questions

» Why is it called Hotel delle Tele?
“Tela” means Canvas in Italian. Literally “Hotel of the Canvases”. Each room is adorned with a particular Renaissance painting.

» Is the hotel close to the main monuments?
Yes. The hotel is slap bang in the middle of Florence close to Il Duomo and the main train station. Both are a five minute walk from the hotel.

» What is the rating of the hotel?
It is a 3 star hotel.

» What time is check-in?
Check-in is from 2:00 pm onwards.

» And when do guests have to check-out?
Before 12:00 am.

» Is the price per room or per person?
The price is per room.

» Does the hotel have a garage?
There isn’t a garage but we have a special arrangement with a local garage.

» Do you accept credit card?
Yes. We accept American Express, Visa, Euro/Mastercard, Maestro and CartaSi.

» Is air conditioned provided in the hotel?
The whole complex is air conditioned and every room has air conditioning.

» Is there Satellite TV in all of the rooms?
Yes, including a choice of international channels on satellite TV.

» Are the rooms equipped with telephone?
Yes, including direct dialling.

» Which foreign languages are spoken in the hotel?
English, French, Italian and Spanish.

» Is there Internet Access available in the hotel?
No, unfortunately not.

» Is there a swimming pool?
Not, on the property but there is one nearby. Ask at reception for details.

» Is it possible to rent a car?
Yes, we’ll be happy to arrange it on your behalf. You can also hire bicycles.

» Is there a bar?
Yes, there is.

» Is there a restaurant?
No but we have a special arrangement with a local restaurant.

» When does the reception open and close?
It is open 24 hours a day.

» How many floors are there?
There are two floors.

» When is the latest we can cancel our reservation without being charged?
You can cancel up to one day before. If cancelled later, or no appearance is made, the first night will be charged.

» Are baby cots available?
No, unfortunately not. Guests should make provisions.

» Are there any no-smoking rooms?
Yes, there are.

» Is breakfast included in the price?
Breakfast is provided at an extra surcharge.

» Can we settle the bill when we arrive?
Yes, or in advance if you prefer.